Floral arrangements and most gift baskets will be delivered via our exceptional network of select florists. Some gift items will be delivered via UPS or FedEx; this will be noted in the product description.
Orders received before 2:00 p.m. in the recipient's time zone will be delivered the same day (noon on Saturdays). In certain cases due to florist availability, we cannot fulfill an order on your chosen delivery date. In such circumstances the customer will have the option to: (a) have delivery made the following day with an upgraded arrangement free of charge; or (b) cancel the order for a full refund.
Orders received during the weekday after 2:00 p.m. in the recipient's time zone will be delivered the next day. Orders received after noon on Saturday will either be delivered Sunday or the following Monday, depending on the availability of florists in the area.
Sunday delivery is available in many areas, provided the order is submitted by 4:00 p.m. EST on the preceeding Saturday. Same day delivery on Sunday is not available unless by special arrangement; please contact us for further details.
While we will make every effort to honor a requested delivery time, we do not guarantee specific delivery times. Orders destined for a business address will generally be delivered before 5:00 p.m. Deliveries before 10:00 a.m. and after 6:00 p.m. are generally not possible.
Please note that the recipient may be contacted prior to delivery in some cases to verify that someone will be available to receive the arrangement. Requests for surprise delivery (i.e. not contacting the recipient before delivery) may be accommodated at the discretion of the delivering shop. In such cases the sender is liable for any delivery charges if the arrangement is not delivered on the first attempt.
Hand delivery by a florist may not be available to every location in a given zip code. In such a cases we will notify the customer via email and/or telephone and cancel the order for a full refund.
Cancellation of an order on the day of delivery may incur a delivery charge fee if the arrangement has already been delivered or is out for delivery, depending on the policy of the delivering florist. In such cases the customer will be issued a full refund minus any applicable delivery charges.